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Monday, October 5 • 11:30 - 12:20
Read The F* Manual? Write a Better F* Manual - Rich Bowen, Red Hat

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Definition: RTFM - Read The F'ing Manual. Occasionally it is ironically rendered as Read The Fine Manual. A phrase uttered at people who have asked a question that we, the enlightened, feel is beneath our dignity to answer, but not beneath our dignity to use as an opportunity to squish a newbie's ego. Documentation, and technical support in general, sets the tone for your community, in that it determines who sticks around. If you're a jerk, the next generation of your community will be composed of jerks. Rich expounds on 20 years of Open Source documentation experience, and lessons learned about not being a jerk, and crafting great documentation as a side-effect.

Speakers
avatar for Rich Bowen

Rich Bowen

VP, Conferences, Apache Software Foundation
Rich has been involved in Open Source since before it had that name. He's a director at the Apache Software Foundation, and a community architect at Red Hat.


Monday October 5, 2015 11:30 - 12:20
Liffey Hall 2

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